IBA Coaching and Mentoring – Terms & Conditions

These Terms and Conditions apply to all life coaching, personal coaching, executive coaching, business coaching or mentoring services provided for clients by IBA Practitioners.

You must confirm by email that you have read, understood and agreed to these Terms and Conditions and the Privacy Notice prior to commencing any coaching sessions.

You must be over 18 years of age.


Please note that these services are not a substitute for professional medical or professional mental health care and are not intended to be used to diagnose, treat or cure medical or mental health conditions.  For the avoidance of doubt, coaching is not psychological counselling or any type of therapy and should not be considered as such.

Your IBA Practitioner:

Following an initial email request, each client will be allocated a dedicated IBA Practitioner to work with them on their IBA Journey.

IBA Questionnaire:

Prior to commencement of any coaching sessions, each client must complete an online IBA Questionnaire.

Coaching Sessions via Skype:

All coaching sessions are undertaken using Skype calls at a mutually agreed time, taking into consideration any country specific time zones, or as otherwise agreed.   Please note that the use of any technology, such as Skype, cannot be guaranteed as fully secure.   The length of each session will be agreed in advance.   The client is responsible for contacting/calling the IBA Practitioner at the agreed time.   The session will end at the pre-agreed time even if the client has called in late.  The date of the first completed coaching session shall be the start date of the coaching service.  Coaching is not available outside pre-booked sessions.

Goals and Results:

In agreeing to coaching sessions the client gives their informed consent to the IBA Practitioner to assist the client in achieving their goals.  The IBA Practitioner will use their best endeavours to work positively and constructively with the client, however the client also understands that coaching results and outcomes can never be guaranteed.


Personal or business information supplied by clients will be treated as confidential.  It will not be disclosed to a third party without the client’s permission except as required by law or where action might be necessary to prevent harm to the client or anyone else.

All information relating to clients is held according to our Privacy Policy 

Fees and Payment terms:

Fees are payable in advance of each coaching session.  Where fees have not been received in advance, the IBA Practitioner reserves the right to either cancel and/or to re-arrange the session.   As well as the coaching time, the fee per session includes preparation time and administration time for each session.

The fee payable for each session or for multiple sessions, will be notified to the client by email in advance.  All payments must be made in advance electronically to the IBA Practitioners’ nominated bank account and full details will be included in the fees email sent to the client. An invoice can be provided on request.

Re-arranging a coaching session:

A minimum of 48 hours’ notice by email is required by either the client or the IBA Practitioner to re-arrange the pre-agreed time of a coaching session.  The IBA Practitioner will use reasonable endeavours to mutually agree an alternative appointment.

Refund of fees:

We regret that fees are payable in full and will not be refunded if a client is late or forgets to call in for a pre-arranged and pre-paid coaching session or has not given the required 48-hour notice by email to re-arrange a coaching session.

In exceptional circumstances (for example illness or family bereavement), the IBA Practitioner may decide, at their discretion to re-arrange or refund a coaching session if the client has been unable to call in at the pre-agreed time.

In the unlikely event that the IBA Practitioner is unavailable, at less than 48 hours’ notice, the client will be given the choice of a fee refund or a re-arranged appointment at a mutually agreed time.


Your IBA Practitioner reserves the right to terminate the coaching sessions at any time.  Any pre-paid and unused fees will be returned to the client as soon as is practicable.  Reasonable notice of termination will be given wherever possible and an explanation will be provided by email. Please note that the coaching sessions will be terminated if there is a known conflict of interest, unreasonable or inappropriate behaviour by the client, or other specified reasons.

Very occasionally, an IBA Practitioner may recommend that a client seeks an alternative service and if there is an opportunity this will be discussed with the client.  It is the sole responsibility of the client whether they follow any recommendation discussed.  The IBA Practitioner will not be liable for any outcomes or decisions made by the client in pursuing alternative services or advice.

Force Majeure:

Neither party shall be liable for any default due to any act of God, war, strike or industrial action, natural or man-made disaster, power loss, act of terrorism or other event beyond the reasonable control of either party.

 Third Party Rights:

The Contracts (rights of third parties) Act 1999 shall not apply and no person other than the IBA Practitioner and the client shall have any rights under it.

Governing Law:

The agreement between the IBA Practitioner and client is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided.

These terms and conditions were last updated on 25 May 2018.

For more information email hello@IBAworlds.org





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